Just a few weeks ago, we shared an article from the August 2018 edition of the MGMA Connection, “Keys to reducing and eliminating physician burnout.” This article is certainly not the first, nor will it be the last discussing the serious detrimental effects of burnout on medical professionals, their organizations, and most importantly – their patients. It’s past time to start working towards solutions.
As Jami M. Clark, MHA, FACMPE notes in the article, lack of autonomy and control often contribute to physician burnout, so finding opportunities for balance and joint decision-making between physicians and practice managers can drastically improve morale and subsequent patient care.
“Giving providers the ability to balance their workload is another way to reduce burnout… Allowing physicians to design their schedule can help to reduce chaos, improve work-life balance, and give providers an opportunity to design patient schedules outside the normal 9-to-5 model.”
Here at QGenda, we aim to increase transparency, flexibility, and fairness across your provider scheduling, ultimately improving work-life balance, optimizing your workforce, and helping your team provide the best possible patient care. Here are a few ways our QGenda scheduling platform can help your group reduce burnout:
Automation that accounts for physician preferences
Not only does QGenda’s intelligent, rules-based algorithm include providers’ skill sets, it also accounts for assignment preferences when generating the schedule. For example, if one provider prefers to be scheduled for early morning shifts in order to pick her kids up from school, another provider prefers to work clinic on a specific day, and still another prefers no back-to-back call, those preferences will be considered whenever possible, giving providers more control over shifts worked.
Reduction of time spent on administrative tasks
Administrative duties often either take away face-to-face time with patients or require daunting amounts of time outside of scheduled work hours to complete. Excessive administrative tasks create unnecessary stress and fatigue and reduce the feeling of purpose and connection to work that comes from caring for patients. Automating the provider scheduling process with QGenda significantly reduces administrative time spent creating, managing, and viewing the schedule, meaning more time to spend with patients and more time for providers outside of work.
Autonomous swapping and requesting via mobile device
With the QGenda mobile app, providers can submit shift swaps and vacation requests with the push of a button. Giving providers control over their schedule presents them with a sense of autonomy necessary for maintaining provider satisfaction. Changes to the schedule are reflected in real-time, so there is never time wasted or frustration over searching for the most up-to-date version.
Flexibility of Assignments
QGenda’s software enables an increased level of complexity of shift and task types, allowing for more flexibility of assignments. For example, instead of 24-hour call shifts, QGenda can easily accommodate two separate 12-hour call shifts, giving providers the option to more optimally break up workflow.
Transparency and Equality
Each shift and task in QGenda can be assigned a specific credit value, depending on how desirable or essential it is. Providers can then choose which shifts they prefer to work in order to reach a certain credit value total. For example, picking up an extra holiday shift could be worth more than picking up an extra weekday shift. QGenda keeps reliable statistics of all providers’ totals in order to ensure equality between providers, enhancing transparency and fairness and leading to more satisfied providers.
Our goal is to enable providers and practice managers to work together in finding optimal solutions for reducing burnout in their groups. By automating the scheduling process, increasing transparency and flexibility, and providing more autonomy and control over individual schedules, QGenda reduces stress, gives valuable time back to patient care, and makes lives easier, all contributing to improved work-life balance.
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